Your Creative Partner

Your Creative Partner is your best resource. Reach out to her with any questions regarding your order or how to place an order.


Call our Creative Partner Support Team if any additional help is required.
Monday – Friday, 9 AM-5 PM EST


You can also send an email to our Creative Partner Support Team for additional help.

How long does it take for orders to ship?

The standard turnaround time for Party, Individual, and Shopping Cart orders is 5-10 business days from the date the order is submitted. Once your order ships, a FedEx Tracking Number will be assigned to the order for your convenience. A confirmation will be sent to the email address listed on the order.

Can I make changes to an order that has already been submitted?

Our online ordering system was designed to give our Creative Partners/Customers the maximum flexibility when placing orders and allows for complete editing while the Party/Order is at an un-submitted status. However, we are not able to alter or edit any Orders once submitted for fulfillment.

Privacy Policy

Your right to privacy is very important to us. We recognize that providing us with personal information is an act of trust. Therefore, we have created a privacy policy to protect your personal information. This policy covers the website owned or operated by Initials, Inc. We encourage you to take the time to read this privacy policy and those of any website you visit.

Personal Information Collected

There are occasions when we will ask you to provide personal information. We do this to better understand and respond to your needs and provide you with services that may be valuable to you.

Use of Information

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is available only to employees who manage this information for purposes of contacting you or sending you e-mails and to contracted service providers for purposes of providing services that relate to our communications with you.

Links to Third Party Sites

We provide links to other sites. Since we do not control those websites, we encourage you to review the privacy policies posted on these other sites.

Security of Your Credit Card Information

We will take appropriate steps to protect your privacy. We also will protect your personal information in transitions. For example, if you supply us with your credit card information to make a purchase or a donation, we encrypt the card number. Should you have questions regarding this policy, you may email our Creative Partner Support department at


Initials, Inc. believes in personal service! Our products are sold exclusively through our thousands of consultants, or Creative Partners, across the nation. Your Creative Partner can contact you to schedule your Initials, Inc. party, or if you prefer shopping online, no problem. You can do so from your Creative Partner’s website – we just need to match you with the right Creative Partner first.

  • Visa, MasterCard and Discover payments are accepted with all online and party orders. The name and billing address of the cardholder must match the name and address associated with the card in order to process.
  • Ask your Creative Partner for other payment methods that may be accepted at the party.
  • Debit Cards are not recommended.


Initials, Inc. warrants to consumer purchasers and users of the product that it will be free of manufacturing defects for a period of ninety days from the date your order was shipped. This warranty does not include damage to the product resulting from accident or misuse. Personalized and customized items may not be returned except for manufacturer defects. If the product should become defective within ninety days from the date of purchase, we will elect to repair or replace the item, with no cost to the customer. There are no other warranties expressed or implied, including but not limited to, the implied warranties for a particular purpose. Initials, Inc. will not be liable for any special, indirect, incidental or consequential damages. Some State exceptions may apply.